Received the wrong item or facing a long shipping delay? LoongBuy's dedicated support team is here to mediate and help resolve problems with sellers. Follow this clear guide to submit your complaint effectively and ensure a swift resolution.
Steps to Submit a Seller Complaint
-
Log In & Navigate to Support
Access your LoongBuy account. Go to "My Orders," find the problematic order, and click "Contact Support" or "Report a Problem."
-
Select the Issue Type
Choose the relevant category for your complaint, such as "Wrong Item Received""Shipment Delay."
-
Provide Detailed Description
Clearly explain the issue. Include order number, seller name, and a concise account of what went wrong (e.g., "Order #12345 from SellerABC arrived with a blue shirt instead of the ordered white one").
-
Upload Supporting Evidence
Attach all relevant proof. This is crucial for a quick resolution. See the essential evidence types below.
-
Submit and Track Your Case
Submit the form. You will receive a case ticket number via email. Use it to track the status and respond to any follow-up queries from the support team.
Essential Proof for a Quick Resolution
Providing the right evidence significantly speeds up the mediation process. Here’s what to prepare:
-
For Wrong/Mismatched Items:
- Photos/Videos:
- Comparison Shot:
- Screenshot:
- Comparison Shot:
- Photos/Videos:
-
For Shipping Delays:
- Order Page Screenshot:
- Tracking Timeline:
- Communication Records:
- Tracking Timeline:
- Order Page Screenshot:
Pro Tips for Effective Mediation
Act Promptly
Report the issue as soon as you identify it, preferably within the platform's protection period.
Be Clear and Factual
Stick to the facts in your description. Avoid emotional language for clearer communication.
Communicate Through LoongBuy
Keep all communication about the dispute within the LoongBuy message system for official records.